Humber/Ontario Real Estate Course 3 Exam Practice

When handling an incoming inquiry about a listed property, what should Salesperson Joseph aim to do?

1. Create a positive, first impression and make a sale.

2. Answer questions and encourage follow-up inquiries.

3. Create a favourable impression and get a face-to-face appointment.

4. Detail the brokerage's services and send information to the interested party.

5. Offer a virtual tour to close the deal immediately.

6. Transfer the call to another available salesperson.

The correct answer is: Detail the brokerage's services and send information to the interested party.

When handling an incoming inquiry about a listed property, Salesperson Joseph should aim to detail the brokerage's services and send information to the interested party. This is the correct answer because providing detailed information about the brokerage's services and sending relevant information to the interested party helps establish professionalism, credibility, and trust. It allows the potential buyer to have a better understanding of the services offered and the property being inquired about, which can lead to further interest and potential for a successful sale. Options A, C, and E are not the most appropriate actions when handling an incoming inquiry as they focus more on immediate sales and closing the deal rather than building a relationship and providing valuable information to the potential buyer. Option B, although advocating for answering questions and encouraging follow-up inquiries, is not as thorough as providing detailed information about the brokerage's services and sending relevant materials to the interested party. Option F suggests transferring the call, which may lead to a loss of opportunity to engage and provide information to the potential buyer.